Applicable from 1 april 2026

1-     Preamble

These Terms and Conditions of Sale apply exclusively between Entreprise Individuelle Points d'ancrage, legally represented by Hélène DUCRET, whose registered office is located at 9 rue Hélène Pillon, 27620 Giverny, France, registered under SIRET No. 919 503 037 00021 (hereinafter referred to as "the Company") and any person purchasing a dog daycare service for a dog that they own (hereinafter referred to as "the Client").

These Terms and Conditions of Sale may be amended from time to time. The version applicable to the Client's booking is the one in force on the date the booking is confirmed.

2-     Purpose

These Terms and Conditions define the conditions under which the Company will provide its dog daycare services following the Client's booking.The Compan y provides dog daycare services on private premises, with the possibility of separating dogs whenever necessary or at the Client's express request.

For insurance, regulatory, and safety reasons, the Company does not accept:

• Dogs classified under Categories 1 or 2 under French legislation (restricted breeds);

• Dogs displaying aggressive behaviour towards people or other dogs;

• Female dogs that are in season (in heat).

The Company reserves the right to refuse any dog that meets one or more of the above criteria.

The Company also reserves the right to refuse unneutered male dogs. The Client must specifically inform the Company if their dog is an unneutered male. Based on the information provided and in order to ensure the safety and well-being of all dogs in its care, the Company may refuse the booking. In any event, daycare for unneutered male dogs is limited to a maximum of two (2) hours.

3-     Description of the service

The service includes the collection of the dog, daycare for a period of one (1) to four (4) hours, and the return of the dog to its owner.

Collection, daycare, and return of the dog all take place at the Company's premises:

• 9 rue Hélène Pillon 27620 Giverny (France)

• GPS coordinates: 49.075767, 1.537507

The daycare service is provided:

• For a period ranging from one (1) to four (4) hours, depending on the option selected at the time of booking;

• On private, secure, fully enclosed, and shaded premises.

The purpose of the daycare service is to provide each dog with a safe, comfortable, and animal welfare-oriented environment for the duration selected at the time of booking.

4-     Client Obligations, Responsibilities and Commitments

The Client must provide all relevant information about their dog at the time of booking. Additional instructions may also be given verbally when the dog is dropped off.

The Client must be at least 18 years of age, legally capable of entering into a contract, and be the dog's legal owner.

The Client agrees to provide:

• Their full name and telephone number so that the Company may contact them if necessary;

• A completed questionnaire and service agreement provided by the Company prior to the daycare service;

• A properly fitted collar or harness appropriate for the dog's size, together with a leash.*

* In exceptional circumstances, the Company may lend a harness and leash for the duration of the daycare service. However, the Company cannot guarantee that the harness will be perfectly fitted to the dog's size.

The Client further agrees that:

• Their dog is in good health and has received all required vaccinations, including against canine distemper, infectious canine hepatitis (Rubarth disease), parvovirus, and leptospirosis;

• Their dog is identified by means of a microchip or tattoo, in accordance with French regulations;

• Their dog shows no signs of aggression towards people or other dogs;

• Their dog is fitted with a properly adjusted collar or harness and is brought on a leash;

• Their dog is neither a Category 1 nor a Category 2 dog under French legislation, nor a female dog in season (in heat);

• They will drop off and collect their dog at the times agreed upon when making the booking.

The Client acknowledges that failure to comply with any of the above obligations may result in the Company refusing to accept the dog for daycare, if it considers that it is unable to provide the service under appropriate safety and quality conditions. In such circumstances, no refund of any amounts already paid to the Company will be made.

If the dog is an unneutered male, the Client must expressly inform the Company when making the booking. The Company reserves the right to refuse the booking at its sole discretion. If the booking is accepted, the daycare service for an unneutered male dog shall be limited to a maximum of two (2) hours.

5-     ​The Company's Commitments, Obligations and Responsibilities

Throughout the duration of the daycare service, the Company undertakes to use all reasonable care, skill, and resources available to provide the services described in these Terms and Conditions.

The Company undertakes to:

• Provide any daycare service that has been paid for in full by the Client;

• Treat every dog entrusted to its care with respect and kindness, while giving the highest priority to its welfare and safety at all times;

• Keep all personal information provided by the Client strictly confidential.

The Company's liability is limited to the accuracy of the information and instructions provided by the Client. If any information supplied by the Client is inaccurate, incomplete, or misleading, the Company shall not be held liable for any consequences arising from such information.

The Company undertakes to contact the Client promptly if the dog is injured or shows any signs of illness during the daycare service, including, but not limited to, fever, vomiting, seizures, or any other condition requiring the Client's attention.

The Company confirms that it holds valid professional liability insurance and has obtained the ACACED (Certificate of Knowledge for Domestic Pets), a qualification issued by the French Ministry of Agriculture authorising professionals to work with domestic companion animals in France.

6-     Bookings

Clients wishing to use the Company's dog daycare service may make a booking by email or by telephone, using the contact details provided on the Company's website. https://www.giverniche.fr/en

The Client may request a booking at any time during the current month, including on the day the daycare service is to be provided, subject to availability. The Company will then send the Client a confirmation by email or text message (SMS) if it is able to accept the booking and provide the daycare service for the dog concerned.

Once a booking has been made, the Client is deemed to have read and accepted these Terms and Conditions in full and without reservation. These Terms and Conditions are available on the Company's website via the dedicated link. https://www.giverniche.fr/en/tcs

Upon acceptance of the booking and these Terms and Conditions, both parties agree to act honestly, responsibly, and in good faith throughout their contractual relationship.

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7-     ​Prices and payment

The prices for the Company's services are available through the booking page on the website: https://www.giverniche.fr/en/bookings. These prices are not subject to VAT (Value Added Tax).

The Client must pay the full amount for the selected service either online at the time of booking (via Stripe) or in cash on the day of the service, before the start of the daycare service.

Prices

Duration Price1 hour --> €18

2 hours --> €35

3 hours--> €46 (equivalent to €17 per hour for the first two hours, then €12 for the third hour)

4 hours --> €58 (equivalent to €17 per hour for the first two hours, then €12 per hour for the third and fourth hours)

​If the Client is unable to collect their dog at the agreed pick-up time specified in the booking, a late collection fee of €5 for every 15-minute period will be charged.

An invoice for the daycare service will be issued to the Client upon request following the booking.

If applicable, a second invoice may be issued after the daycare service to cover any additional charges resulting from late collection (€5 for every 15-minute period).

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8-     Cancellation, Late Arrival and Early Collection

If the Client cancels the booking at least 48 hours before the scheduled start of the daycare service, a 100% refund will be issued.

If the Client cancels the booking between 24 and 48 hours before the scheduled start of the daycare service, a 50% refund will be issued.

If the Client cancels the booking less than 24 hours before the scheduled start of the daycare service, or on the day of the booking, no refund will be issued, and the full amount of the service remains payable.

If the Client collects their dog before the agreed pick-up time, the full price of the booked daycare service remains payable, and no partial refund will be given.

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If the Client fails to arrive at the agreed drop-off time, the Company will allow a grace period of 15 minutes.

After this period, if the Client has not contacted the Company, the Company reserves the right to cancel the booking. In such circumstances, the full amount of the booking shall remain payable and no refund will be issued.

Any delay at drop-off does not entitle the Client to a later pick-up time. If the Client collects their dog after the agreed pick-up time, a late collection fee of €5 for every 15-minute period will be charged.

​​If the Company cancels the booking, the Client will receive a full refund (100%) within a maximum period of 14 days.

In such circumstances, the Client shall not be entitled to claim any compensation or damages from the Company as a result of the cancellation.

9-     Use of images

As part of promoting its business, the Company may publish photographs or videos of the Client's dog, as well as the Client's testimonials, on its communication channels, including its website, social media accounts, and printed promotional materials.

The Client's prior consent will be requested when the dog is dropped off. If the Client declines, no photographs or videos of the dog will be published.

If the Client gives their consent, the Company cannot be held liable for any unauthorised or fraudulent use of the photographs, videos, or testimonials by third parties.

10-  Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of France.

Any dispute arising out of or relating to the contractual relationship between the Company and the Client shall be submitted to the competent French courts, which shall apply French law.

The parties may also refer the dispute to an independent mediator before initiating legal proceedings, where applicable.